posted by admin on Apr 28
Have you had the experience of having to ring a customer service department of some company for help? I’m sure most of us have experienced the annoyance and frustration of listening to a huge list of options, then pressing a number, then finding ourselves at another menu. And listening to more options. And pressing another button. And so on.
Invariably you end up in the wrong department anyway or there simply isn’t an option for what your query is about. Wouldn’t it be nice if you could bypass all the pointless menus and just get through to a human being instead? After all, it’s almost always an option hidden somewhere in the menu system if only you can find it.
Well now there’s an easier way - Get Human.
Get Human is a free online database of companies from around the world (the site currently lists sites in the US, UK and Canada together with a few listings from other countries) together with the number of their customer service line and the combination of numbers you have to press to get through to a real human.
So no more wasted time. Just dial the number, press the menu combination and *bang* - one human to speak to about your problem.
I thought as an experiment I would try to search for the number of a human at BT - the major British telecoms operator that I have personally had such problems with in the past. I simply type in the company name and up come the details. So it certainly passes my basic test.
I think Get Human is a great idea - and you can also submit your own details if you know of a company not featured on the site. So add it to your bookmarks so you know it’s there when you invariably have to make that next customer service call… 
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